Terms & Conditions

Prices & Discounts

At Cadenza Music, we strive to set reasonable prices and fair discount rates for our customers based on the market value prices provided by our suppliers. All prices are subjected to change at any time, as Cadenza Music reserves the right to set and adjust the prices of any product listed on the Cadenza Music online catalog. Cadenza Music also holds the right to add, change, and remove any discount rates or promotions at any time. Prices and discount rates of any product are considered final and non-negotiable when customers confirm their purchases on the Cadenza Music website.

Payment Options

We accept the following payment methods upon delivery:

  • Cash
  • Checks dated on the date of delivery
  • Post-dated checks on the last day of that month

For customers who are planning to pay using post-dated checks, please be advised to keep good track of checkbook records so there will not be insufficient funds in bank accounts.
Customers holding a dealer account should pay according to net 30 days term of the invoice order.

Shipping & Order Processing

At Cadenza Music, we provide free delivery services, so customers do not have to pay for shipping fees when ordering from us. This service applies to customer who resides in the following locations, and minimum purchase order requirement may apply. Customers outside of the listed locations will be charged a shipping fee.

Locations Minimum Order Requirement (after discounts)
Vancouver $0
Richmond $0
Burnaby $30
New Westminster $30
Delta $30
Surrey $30
Coquitlam $60
Port Moody $60
Port Coquitlam $60
Maple Ridge $60

In addition, Cadenza Music charges a nominal order processing fee of $1 per order delivery for regular & teacher account holders.

Replacement Policy

Customers are eligible for replacing defective goods, such as print materials with omitted pages or similar publishing errors, and unplayable CDs or DVDs. Customers cannot replace items with signs of physical damage after they are in possession of said items.

Return & Exchange Policy

Due to potential copyright infringement issues, Cadenza Music does not accept returns for all print materials and unwrapped CD media. Cadenza Music also does not permit the exchange of such items. Please be advised to double check with your teacher or friends on items you want to purchase before you place your order, this will eliminate a lot of hassles on unwanted returns or exchanges.